RETURNS & REFUNDS POLICY
Damaged or Faulty Items
If your order arrives damaged, faulty or incomplete, please let us know as soon as possible by email or via our Contact Us page.
To help us resolve the issue quickly, please include your order number and, where possible, photographs of the damaged or faulty item. In some cases, photographs may be sufficient, and you may not need to return the item.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected, including your right to reject faulty goods within 30 days and other remedies that may apply after this period.
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Incorrect Items Received
If we have sent you an incorrect item by mistake, please notify us within 30 days of receiving your order. We will arrange a replacement or refund as appropriate.
Unwanted Items (Change of Mind)
If you wish to return an unwanted item, you must notify us in writing (by email at hello@sunshine-gifts.co.uk or via the Contact Us page) within 14 days of receiving the item.
You then have a further 14 days to return the item to us.
You will be responsible for the cost of return postage unless the item is faulty, incorrect, or misdescribed.
Returned items must be:
- unused
- in their original packaging
- in a resalable condition
Your Right to Cancel (Online Orders – UK Law)
Under the Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your goods, without giving any reason.
To exercise this right, you must inform us in writing within this 14-day period.
Refunds
Refunds will be processed within 14 days of receiving the returned item, or within 14 days of receiving proof of return, whichever is earlier.
The cost of standard delivery (the least expensive delivery option offered) will be refunded when an order is cancelled in line with your statutory rights.
Express or upgraded delivery charges are non-refundable.
Refunds will be issued using the original payment method.
Items Excluded from Returns
We are unable to accept returns for:
- earrings, for hygiene reasons
- cosmetic products that have been opened, used, unsealed, or where hygiene seals have been broken
This does not affect your statutory rights.
Multibuy Refunds
Multibuy offers apply only to qualifying items listed on our website.
If items purchased as part of a multibuy offer are returned (excluding faulty items), we reserve the right to:
- require the return of all items included in the offer, or
- charge the full price for any items retained.
PayPal Returns and Refunds
If you use PayPal as a payment method and decide to cancel or return your order, PayPal transaction fees are non-refundable.
Cancellation by Us
We reserve the right to cancel an order if:
- the item is out of stock
- there is an error in pricing or product information
If this happens, we will notify you as soon as possible and issue a full refund for any payments already made.
Governing Law
These terms are governed by the laws of Scotland.
Nothing in these terms affects your statutory rights under UK consumer law.